Our Training Approach
The basic implementation methodology utilized by CLI is “Train the Trainers.” This approach has proven to be very successful and requires the client to provide key individuals to be trained in the various aspects of the new software by CLI. They, in turn, become the trainers for the application throughout the company. CLI continually provides both on-site and off-site support to the original key trainers, as well as the support trainers, throughout the implementation.
The advantage of the “Train the Trainers” approach is:
- Rapid introduction of employees to the technology
- Training is accomplished by individuals that “know their business”
- Implementation is faster, as more individuals are involved
- Using client personnel as trainers reduces project implementation costs
- Client personnel accept “ownership of the project” more rapidly
To support the training, a Test Database is used. This database is populated with the client’s data, making the training as close to “real world” as possible.
The above approach has been used successfully for decades, and CLI has never experienced a failure in the implementation of their assignments. The same project implementation approach has been used for major projects contracted to CLI for major companies such as Consolidated Freightways, Con-way Transportation, Roadway Express, BTS Byers, Toll Holdings Australia, and ANC (FedEx), among others.
Additional training time can be scheduled for all applications. Training can be conducted off-site at CLI or on-site at the location of your choice. The extent of the training time will depend on the requirements of the applications. In addition to classroom training, we offer web-based training on either a one-to-one basis or through our bi-monthly “Out to Lunch” hour-long Web Demo sessions.
Work Process Consulting
Carrier Logistics has several historical references that can confirm our extensive background in transportation process engineering. However, what is more difficult to define is the actual methodology used in each project.
As Ken Weinberg, V.P. of CLI, says, “All companies are the same, but different.” This philosophy is applied to each and every application. Coupled with the years of “one of a kind” requests for customization to specific areas of our software, there is very little that CLI cannot already provide.
As in any specialized environment, Carrier Logistics is equipped to offer exactly what is required for the immediate future, with an eye for quick and seamless adaptation to other modules and applications as needed down the road.
Our joint Project Managers will work together to, first, review any existing work process; second, make suggestions on alternative methods; and finally, document a freight and paper flow process that will work in tandem with the software implementation. As the core business of freight transportation begins at the point of pickup and ends with the delivery, the work process will follow the same path.