FACTSTM Complete Customer Service

Trying to improve your response time to customer inquiries? Looking to be more proactive? With FACTS™, providing white glove customer care is easy as real time shipment tracking and complete shipment visibility is accessible– anywhere, anytime – on the phone or via the web.

Highlights

  • All info is displayed on one screen with mouse driven access to all other relevant details.
  • Shipments can be viewed many different ways.
  • Tracing details include account and billing information.
  • Shipment information can be emailed to customers.
  • All changes made to a shipment can be viewed in a trace log.
  • If available, images of scanned documents can be viewed on screen.