FACTSTM Complete Customer Service
Trying to improve your response time to customer inquiries? Looking to be more proactive? With FACTS™, providing white glove customer care is easy as real time shipment tracking and complete shipment visibility is accessible– anywhere, anytime – on the phone or via the web.
- All info is displayed on one screen with mouse driven access to all other relevant details.
- Shipments can be viewed many different ways.
- Tracing details include account and billing information.
- Shipment information can be emailed to customers.
- All changes made to a shipment can be viewed in a trace log.
- If available, images of scanned documents can be viewed on screen.