Welcome to the Fall 2008 edition of the Carrier
Logistics newsletter, "Trucking with CLI." Our feature
article this issue comes from Brian Bowman of
Progress Software and deals with Business
Continuity and Disaster Recovery. Brian does an
excellent job of breaking down the components of a
good plan in layman's terms. I'd like to point out that it
doesn't take a "disaster" to wreak havoc if you don't
have a back-up plan in place. We've all heard of
companies losing valuable data due to a system
crash. For CLI accounts, data loss and system
downtime are largely avoidable with turn-key modules
you can put in place. CLI and Progress are
offering "high availability" and real-time back-up
solutions, which reduce the amount of focus your IT
department needs to direct towards system uptime.
In addition, there are also basic steps every customer
should be doing right now to ensure backing up data.
Please see the Tip of the Month for more details.
CLI is always promoting the value of training.
course, are referring to our customers better knowing
our system. CLI client Land Air Express of New
England has taken it one step further - they are
training their customers how to take advantage
of all of the functionality of the CLI web module on their
website. To learn more about what they are doing,
please see the article below.
We are also pleased to welcome new clients to
CLI's list of companies who have chosen the FACTS
system to make them more successful. Please see
article below to see some of the latest companies to
be added to our roster of satisfied clients.
As many of you know, we now offer a SaaS or hosted
version of our FACTS system. Based on a monthly
subscription fee, with a small set-up fee up front,
FACTS-ondemand is the perfect solution to a growing
company's needs. Please visit the SaaS corner to
review some of the latest companies to take
advantage of this
Finally, look in your inbox in the coming weeks for
another newsletter from CLI focused solely on
technology tips. In fact, if you are not an IT person,
please forward this to your IT department so they can
e-mail us their e-mail addresses to make sure they
are on the distribution list.
Thank you for your time - enjoy the issue.
Business Continuity and Disaster Recovery Planning
By Brian Bowman, Sr. Solution Engineer, Progress
In today's world, all businesses, small or large,
cannot afford to be without a business continuity plan
(BCP). Disaster recovery planning (DRP) is a smaller
part of an overall business continuity process and
deals with your critical business applications.
Business continuity planning is just as important.
Business continuity involves three aspects - people,
process, and technology. Taking care to plan for all of
these aspects will ensure your success when a
Taking care of the people within a company during a
disaster is hard to do. It is a critical part of a
successful business continuity plan. Having the
application up and running is not effective if there is
no-one to run the application or answer the phones.
Having employees who are worried about where they
sleep or where their family is affects the company as
well. These employees could be functioning at 30 or
40 percent of their capacity when the company needs
them the most. All of these aspects are important to
consider when building a business continuity solution.
The process is as important as the people. It starts
with a Business Impact Analysis (BIA). The business
impact investigation process will examine your
business environment, processes, and applications.
It will also provide you with an understanding of what
is most important when it comes to recovery priorities.
This information will lay the foundation for building a
BC plan that will meet the business' needs. Three
important outcomes from a BCP are Recovery Time
Objective (RTO), Recovery Point Objective (RPO) and
Recovery time defines how soon you need to recover.
Recovery point defines how much data you can afford
to lose. For example, if you need an application to be
up and running within 15 minutes then the RTO is 15
minutes. If you can only afford to lose 5 minutes worth
of data then your RPO is five minutes. Application
priority helps you determine what applications need to
be available sooner rather than later.
The technology aspect of business continuity is really
the disaster recovery plan for IT. It is the easiest to
solve. First, you need to identify what processes and
resources are critical. The BIA has provided most of
this for you. Next, you should consider the different
solutions based on your business needs. Progress
and Carrier Logistics provide several different levels
and options with respect to your Carrier Logistics
applications. OpenEdge Replication gives you the
ability to replicate your database, your most important
technology asset, ensuring that you can recover the
data you need to run your business. It is important to
consider what the business needs. These should
correspond to the results of the BIA.
Whether you are a small business or a large
business, disaster recovery planning is critical to
keeping your business running during and after a
disaster. Progress and CLI are available to help you
determine what is important, which options are
available to you, and implement the correct solution to
meet your business needs.
For additional information on OpenEdge Replication
and other disaster recovery options please contact
Craig Lis at Carrier Logistics at
Click here for the Progress website
||Land Air Embraces Customer Training
CLI has always emphasized the importance of
training. It's an unfortunate but proven fact that most
people only utilize a small percentage of the available
technology no matter what the system or product. A
commitment to training can help rectify this problem.
Long-time CLI client Land Air of New England, a
leading LTL and Truckload carrier in the Northeast
with service throughout North America, understands
this as well. They have launched a training program
for their customers so that they can take advantage of
all of the functionality available in the FACTS web
module. Land Air clearly understands that a satisfied,
well-trained customer translates into long-term
business commitment. CLI sat down with Jennie
Barnao, Corporate Education Coordinator for Land Air
to find out just what they are doing.
CLI: Why do you think it is important for Land Air to
train their customers?
Jennie: It is all about meeting customer
Giving them what they want, how and when they want
it. Training leads to greater understanding,
satisfaction, and efficiency. It is important to stay
ahead of the curve to continue to be their first and best
CLI: In what areas are you providing training?
Jennie: We will be training our customers on the
features and tools that are available to them on our
website. We will be showing customers how to obtain
a rate quote, schedule a pick-up, view accounting
invoices and balances, as well as how to track and
trace a shipment.
CLI: How are you conducting the training? What
training vehicles are you using?
Jennie: The training will be held online. We use a
web conferencing program that allows us to present
the information to our customers. Prior to the meeting
they receive an email invitation with the training link,
just before the training begins they sign in and then
they are able to view whatever application I am
CLI: How did you inform your customers about the
Jennie: We sent an email to all customers that have
an active email address in our system informing them
that we would be conducting a training session.
CLI: Have you just launched this or have you been
doing it for awhile? If so how long?
Jennie: This is the first time we have offered anything
like this to our customers. We trained all of our team
members on the functions of our website using this
format and we received very positive feedback from
them. We then decided that offering it to our
customers should be our next step.
CLI: How has the response been?
Jennie: The response has been very positive. We
were able to schedule three training sessions with
multiple customers on each session. Other
companies have called to tell us it is a great idea and
that they are now thinking about conducting an online
training session. We are very pleased with the
CLI: Any advice to other companies that may want
to launch a training program?
Jennie: My advice would be to take time to
research and find out what your customers need and
how you can serve them better.
Click here for Land Air's website »
||CLI Welcomes Eastern Connection and
CLI is pleased to announce that Eastern Connection
and Segerdahl Graphics have chosen to install the
FACTS system at their facilities. Eastern Connection,
the largest regional parcel carrier on the East Coast,
is headquartered in Woburn, MA. Celebrating their
25th anniversary, Eastern Connection prides itself on
being more flexible and personalized than the national
giants, with their customer service available every day
around the clock. They also match and exceed the
nationals' track record for reliability. Thanks to their
proven ground transport system they consistently
deliver as promised...with a 98.7% on-time record that
they believe is the best in the Package Delivery
business. And with the FACTS system in place, things
can only get even better. Welcome Eastern
Segerdahl Graphics is an example of a CLI client that
is not primarily a transportation company. They liked
the functionality and ease of use of the CLI web
module and decided they could benefit from using it
for the distribution division of their business.
Segerdahl Graphics provides graphic solutions that
include digital photography, direct to plate pre-media,
sheet-fed printing with in-line UV and aqueous
coating, and imaging and mailing services. The
company also provides conventional photography of
close-ups or landscapes, and shots of automobiles,
executives, and animals; binding and mailing
services; Web development; and digital asset
management that archive the art documents and
digital images. The company was founded in 2002
and is based in Wheeling, IL. Welcome Segerdahl.
Software as a Service or SaaS refers to a hosted
environment that is the latest rage in the software
industry. For over a year now, CLI has offered its total
freight management system in this version under the
name FACTS-ondemand. In fact CLI was prominently
featured in an article in Transport Topics published a
few months back. If you missed it, please click the link
Basically a hosted system is web-based. The system
does not reside in-house but at a third-party provider.
CLI chose OpSource to host their application as their
reputation is one of the best in the industry. To learn
more about OpSource click
CLI would like to welcome some of our newest SaaS
City of Industry, CA
Laguna Niguel, CA
Transportation on Demand
For further details on the FACTS-ondemand system
contact Craig Lis at Carrier Logistics at
firstname.lastname@example.org or visit the
Click for the SaaS Article »
||Tip of the Month
Backup Call Report
Losing data can be a critical blow to any organization.
Backing up your system is a must. To that end, CLI
recommends that a Backup Call Report is periodically
run to retain a usable file listing all current pickups
and deliveries. This report can be exported or
e-mailed and can be used as a reference if there is a
Starting Backup Call Report
The Backup Call Report runs as one of your
Background Jobs. To start, access option # 92 from
the ob menu. First view the status of jobs that are
currently running by selecting option number 3 from
the Background Job Control Menu. You will want to
make sure that when you complete the process you
continue the run of any existing background jobs.
Then select option 1 to Start/Change Background
Jobs, where a list will display of available jobs to run.
Arrow key down to the Backup Call Report and press
Enter to view the parameters for the report. The time
between runs is the first field and defaults to a
standard of every 30 minutes. You can choose to run
the report for a single terminal or all (*) terminals and
for (P)ickups, (D)eliveries, or (B)oth. The next three
fields allow you to define which stops to include based
on their status (Routed, Dispatched, and Confirmed).
If you want to have a printed version output on every
run, select 'Y' and then choose the printer for the
report. If you do not choose to receive a printed copy,
the report will always export a file to the SDATA folder
called bkupcall.rpt that can be retrieved by
your IT personnel if necessary.
Any questions? Contact the CLI Help Desk at
||Calendar of Events