Carrier Logistics, Inc.

Trucking with CLI



 News, Products & Tips

April 2007 

in this issue

·  Teambuilding:
6 Keys to Building a Strong Team

·  User Group Meeting Gets High Marks

·  CLI Website Redesigned

·  Welcome (Back) New Customer: R. M. Sullivan

·  Save the Date: Leadership Summit Sept. 26-28

·  Tip of the Month

·  Calendar of Events



Welcome to the April 2007 edition of CLI's newsletter. In this issue, we'll recap the recent, highly successful Annual User Group Meeting, look ahead to the Fall Leadership Summit, and take a look at the redesigned CLI website.

The feature story this month focuses on the importance of Teambuilding, which was focused on at the User Group meeting. Teambuilding skills are an important element in any successful organization. Ian Evans, a long-time CLI consultant and an established project manager, writes about why "dream teams" have failed in the past and tells us what the common components of a successful team are.

We also welcome back a former client into the CLI fold -- R. M. Sullivan of Springfield, MA. Originally a customer in the 1980's, they have returned to CLI to take full advantage of the benefits of the total freight management system, FACTS®. Almost 20 years after first working with CLI, R. M. Sullivan has returned to the best system available.

Finally, our Tip of the Month details how to use the CLI web-based Help Desk to assure that your help requests are handled in the most effective and efficient way possible. And as always, please check the calendar listings for upcoming industry events.

Enjoy the issue.

6 Keys to Building a Strong Team

By Ian Evans, Ian Evans & Associates

The idea of forming a team in order to solve a problem, or because it is a fashionable thing to do is not new. The thought process goes something like this: "Let's hire the star performers in the field, money being no object, call them a team and wait for the successes to role in."

Sound familiar? Dream teams such as this usually under-perform and fail, in some cases in spectacular fashion. Take the 2004 men's Olympic USA basketball team - every member was an NBA star -- and yet the team only finished third. Other examples include the movie Ocean's Twelve, which was critically panned and a box-office disappointment and the recent business case of Enron.

Failed teams often display conflicting goals, ineffective meetings, silo thinking and personal agendas. There are many solutions to turning a team around, including strong leadership, clear common goals, picking the "right" team players with complementary skill sets, listening and responding to other team members, and showing flexibility to changing circumstances.

Key criteria in highly effective teams include:

  • Sharing a Common Goal
  • Grooming Effective Leadership
  • Creating an Environment of Mutual Respect
  • Empowering Team Members
  • Establishing Clear Measurement Criteria
  • Ensuring that Teamwork is a Mindset for Each Member

Putting together the best and most effective teams will vary depending upon the circumstances. If a sports team is at the bottom of the league and the season is half over, high velocity change is required as the timeline is short. If a company is setting up a new division that will become active in 12 months, there's more time to build the right team. Different circumstances require different approaches to teambuilding.

I encourage everyone to reassess the effectiveness of their own teams, whether in a business, community or personal environment. By acknowledging any problems or hurdles, making the necessary changes and implementing the six keys you can then truly reap the rewards of a high performance team.

Ian Evans, principal of Ian Evans & Associates Inc. offers in-house training on teambuilding through Carrier Logistics. For more information on this training contact Craig Lis at

User Group Meeting Gets High Marks

Highly Evaluated Program featured Hands-On Labs

The annual CLI User Group meeting took place on April 19 and 20 at the Crown Plaza Hotel in downtown White Plains, NY. This year's program was the best attended and most highly rated meeting yet. Participants came from across North America to learn how to maximize their use of the CLI FACTS system.

After an engaging opening keynote by Progress Software vice president of IT, Denis Goulet on "Creating Value from Conflict: The IT Challenge," the group had their choice of breakouts ranging from topics on Administration, Operations and IT. Sessions included Deploying the Mouse-Driven System, Digital Mapping, Collection Tools, Costing, Autorating and a two-part seminar on EDI.

New this year were the Hands-On Computer Labs. Dedicated to specific topics and limited to small pre-registered groups, these labs gave attendees the chance to discuss detailed issues, questions and strategies with CLI experts and their fellow attendees. Listed by several participants as one of the best parts of the program, CLI will look to expand these labs next year to allow for more participation.

The roundtable discussions, perennial favorites, were also very well received. Participants had the opportunity to discuss a range of topics from Managing your Upgrades to How to Train your Staff. The roundtables were a perfect opportunity for long-time users to share their insights with new clients while gaining fresh input on new ways to solve old issues.

After a reception on the first evening, Friday morning started out with an interactive workshop on Teambuilding before the group broke into breakouts for the final day. The program, which received the highest-rated evaluations of any CLI User Group prior, was overwhelmingly marked as an event that participants plan on attending next year. With that in mind, CLI urges you to register early for next year's event so that the appropriate space can be held for the meeting. Please note that due to limited space at the hotel, the general session room was maxed out this year and additional registrations could not be accepted.

Thank you to all the attendees who participated in this FREE program and special acknowledgement to Progress Software whose support was very much appreciated. In addition to providing the keynote speaker, Progress supplied speakers on Business Continuance and Crystal Reports as well as two memory sticks which were raffled off to those who submitted completed evaluations. Congratulations to Dave Huff of Standard Forwarding and Lisa Ludwikowski of The Custom Companies on winning the prizes.


CLI Website Redesigned

The CLI website has been redesigned to help users easily navigate the site to find the information they need quickly and easily. The new, sleeker look and better organized content allows users to have easier access to reference articles, news and helpful information found on the CLI website.

CLI has designed its website to be user-friendly and is organized to aid customers and prospects to find the information they need. In addition, the site is dynamic, providing timely event information and recent articles accessible right on the home page. And for the first time, customers and prospects can sign up for newsletters, white papers and events using an electronic form on the site.

Customers, as always will be able to login to the Help Desk from any page on the site to either log a new help request or check on the status of an existing help request. For more information on this service, please see the Tip of the Month article below.

Checkout CLI's new website by clicking the link below and let us know what you think.

Click Here for CLI's New Website »


Welcome (Back) New Customer: R. M. Sullivan

R. M. Sullivan, a family-owned freight delivery company located in Springfield, MA, has signed on as one of CLI's newest clients. Although they are ready to reap the benefits of CLI's total freight management system, FACTS, including the Dock Management and Broker modules, R.M. Sullivan is not new to CLI. Originally a client back in 1988, R. M. Sullivan opted at that time for CLI's ROUTRONICS operations system. As CLI had not yet developed its back office integrated system, R.M. Sullivan eventually created its own legacy system. However, recently the company realized it could greatly benefit from the comprehensive and fully integrated FACTS system so R. M. Sullivan returned to CLI's client roster nearly 20 years later.

CLI would like to welcome back R. M. Sullivan -- A powerhouse in the Northeast transportation marketplace with more than 140 power units, 350 trailers, 2 million square feet of warehouse space and more than 400 dedicated employees. We look forward to working with them (again) and their entire team.

Click Here for R. M. Sullivan's Website »


Save the Date: Leadership Summit Sept. 26-28

The Annual Transportation Leadership Summit will take place September 26 through September 28 at the Tarrytown House Estate in Tarrytown, NY. This event was oversubscribed last year so we urge you to register when you receive your formal invitation. Remember, this is an industry business conference. A wide-range of speakers are recruited to discuss how to better run your organization.

The theme this year is "Money Matters: Navigating the Financial Landscape." Sessions will focus on how to manage increasing costs, new ideas in pricing, innovative ways to increase revenue, how to sell value, building a business model for future growth, what you need to know about consolidation, offshore outsourcing and much more. Leading economists and Wall Street experts will give you the inside scoop on the changing economy and what you need to do to prepare your business for future growth.

This by-invitation-only educational event brings together top executives from LTL and courier companies from around the world. There will be a strong educational emphasis on using innovative thinking to grow your business with an overriding theme of Financial Management running though each session. There will be keynotes, interactive workshops, and lively roundtable discussions on critical industry topics. Once again it promises to be three days of learning, idea exchanging, and networking. Space is limited and we fully expect this program to be oversubscribed again this year.

So hold the date, September 26-28 and watch your e-mail for further information.


Tip of the Month

Using the Web to Access the Help Desk

The CLI Help Desk can be accessed via the CLI website. Customers can either log new requests or check on the status of existing requests. After you have logged a help request, the following will occur:

  1. 1. You will receive a confirmation e-mail with a direct link to the request logged at CLI's website.
  2. You can update or inquire about requests from the web and send e-mails directly to the support staff.
  3. You will see a log of all prior web/e-mail correspondence displayed in the details of the request.

Please note that updated descriptions of Priority Codes for logging requests are available in the Help Desk section of the website.

If you have any questions about utilizing the online Help Desk, please contact Rainer Tauchert in the CLI Training department at


Calendar of Events




Jun 8 - 9

British Columbia Trucking Asoc. Annual Conv.

Whistler, BC

Jun 20 - 22

SMC3 Summer Conference

Myrtle Beach, SC

Jun 25 - 27

EyeforTransport 3PL Summit

Atlanta, GA

Aug 26

National Truck Driver Appreciation Week


Sep 26 - 28

CLI Annual Leadership Summit

Tarrytown, NY

Oct 20 - 23

2007 ATA Management Conference

Orlando, FL


Quick Links


     voice: 914-332-0300



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